1. INFORMATION WE COLLECT
We collect information you provide directly to us when using the Orchestrator platform:
Account Information
- • Name, email address, company name
- • Password (encrypted and never stored in plain text)
- • Payment information (processed securely through Stripe)
Usage Data
- • API calls, agent sessions, tool executions
- • Timestamps, success/failure status, response times
- • Configuration data (agent settings, tools, tasks)
Technical Data
- • IP address, browser type, device information
- • Cookies and session tokens
- • Error logs and performance metrics
2. HOW WE USE YOUR INFORMATION
We use the information we collect to:
- • Provide, maintain, and improve the Service
- • Process transactions and send related information
- • Send technical notices, updates, and security alerts
- • Respond to your comments and questions
- • Monitor and analyze usage patterns and trends
- • Detect, prevent, and address technical issues
- • Comply with legal obligations
3. DATA STORAGE AND SECURITY
We implement industry-standard security measures to protect your data:
- • All data encrypted in transit (TLS 1.3) and at rest (AES-256)
- • PostgreSQL database with row-level security
- • Multi-tenant isolation with complete data separation
- • Docker sandboxed execution environments
- • Regular security audits and penetration testing
- • SOC 2 Type II compliance (in progress)
Data is stored in secure data centers in the United States with automated backups.
4. DATA SHARING AND DISCLOSURE
We do NOT sell your personal information. We may share your information only in these limited circumstances:
- • With your explicit consent
- • With service providers (e.g., Stripe for payments, AWS for hosting)
- • To comply with legal obligations or respond to lawful requests
- • To protect rights, property, or safety of Orchestrator, users, or public
- • In connection with a merger, acquisition, or sale of assets
5. YOUR DATA RIGHTS
You have the right to:
- • Access your personal data
- • Correct inaccurate data
- • Delete your data (subject to legal retention requirements)
- • Export your data in a portable format
- • Object to or restrict certain processing
- • Withdraw consent at any time
To exercise these rights, contact us at privacy@orchestrator.ai or use your account settings.
6. COOKIES AND TRACKING
We use cookies and similar tracking technologies to:
- • Maintain your session and keep you logged in
- • Remember your preferences
- • Analyze usage patterns (Google Analytics)
- • Improve performance and user experience
You can control cookies through your browser settings. Disabling cookies may limit functionality.
7. DATA RETENTION
We retain your information for as long as your account is active or as needed to provide services. After account deletion, we retain certain data for:
- • Audit logs: 90 days
- • Billing records: 7 years (legal requirement)
- • Anonymized usage statistics: Indefinitely
8. CHILDREN'S PRIVACY
Our Service is not intended for children under 13. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it immediately.
9. INTERNATIONAL DATA TRANSFERS
Your information may be transferred to and processed in the United States. By using the Service, you consent to this transfer. We implement appropriate safeguards for international transfers.
10. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. We will notify you of material changes via email or platform notification. Your continued use after changes constitutes acceptance.
11. CONTACT US
Questions or concerns about privacy? Contact us at: